GSOFT wants to change the world of work through its practices and its products. Our focus: people.
We want to challenge the establishment and revolutionize the world of work by making people the focal point of organizations. Through our products, we now have a direct impact on hundreds of thousands of workers around the world.
As a member of the Officevibe team, you will have a significant impact on the experience of its thousands of users while providing our customers (managers for the most part) with better tools to help them focus first and foremost on the individuals who are part of their work teams.
Role and responsibilities:
Your role will be to help improve the Officevibe support team’s cohesiveness which will promote greater efficiency. Consequently, you will have to act as a coach by empowering and guiding team members towards their own personal and professional development. You will need to be able to appreciate the numerous realities and build common goals so as to bring out the best in each individual.
To better understand the environment in which the team navigates, it will be important to be on the floor with them, i.e. to shoulder some of their workload from time to time. For that reason, you will need to be prepared to take calls and make demos with them. In other words; you will lead your team by example.
As manager, you will be given the mission to determine clear and common goals with your team while keeping an eye on the company’s business priorities. Speaking of priorities—we pay special attention to the relationship our customers have with the product. Through your efforts, you will have to maintain the sought-after “wow” effect, thereby contributing to the customer satisfaction rate’s growth.
To cultivate your understanding of the issues your team and customers are faced with, as well as to keep abreast of the constantly evolving technology and design sectors, you must show great curiosity for everything related to the HR world and SaaS products.
You’ve undoubtedly understood that the team is the main focus of this position: accordingly, you will have previous experience as a leader of a 10-person (give or take) team.
You already know what a thorough good customer service process involves and know how to take ownership of a support’s reality in no time.
Bilingual, both your written English and French are impeccable so as to be able to discuss effortlessly with our international clientele.
In an ideal world, you have some knowledge of the HR field and have a good understanding of the market reality of our Officevibe product. You have also already used our Officevibe product to better understand its features and the challenges it may bring about. Of course, you must be its proud ambassador.
Work. An innovative space.
This idea of one big family isn’t just some value written down in some obscure official document. We live by it. It shines through in all your colleagues’ implicit trust and unwavering support, in times of great success or utter failure.
Our values are integral components of our performance assessments and of everything that inspires us to achieve our ambitious goals. You will find them intertwined in the various benefits and tools made available to you to ensure your well-being within the organization. This will allow you to express yourself, to thrive and to develop your creativity in an environment which will accommodate your day-to-day life and productivity needs.
The future of work lies with humans. To build this future, we must lay the groundwork, fly blind from time to time and embrace uneasiness. Challenging the establishment requires courage, being open-minded and a strong desire to say fuck impossible.
Current hot topics in the support team:
- Coaching, agile, tickets, demos, discovery calls, account and billing, onboarding, giving best practices to managers, answer calls, sales.