Officevibe is looking for a level-3 support specialist to come lend a helping hand to the customer service team!
A typical day
- Answer advanced questions about how to use Officevibe
- Investigate and solve technical problems with the application
- Provide valuable assistance to the level-1 support team
- Participate in certain technical calls with clients
- Seek out and find anomalies in our application
- Sort out the code 18s from the real bugs
- Develop tools to facilitate customer support
You are :
- A ninja hacker who likes to solve all kinds of problems
- Able to explain a problem and the solution to it in laymen’s terms
- A disciplined and rigorous person, given the sensitivity of the information within your reach
- A proactive person who doesn’t hesitate to question certain ways of doing things to increase efficiency
- Familiar with web development, Visual Studio debugging, and MongoDB data manipulation
- Experienced in .NET
- Also experienced in IIS, O365, and Slack (assets)
- Perfectly bilingual (both oral and written)
- Happy in a constantly changing environment
- Improving employee quality of life and happiness
- Having your opinions considered and encouraged
- Evolving in a constantly growing environment that pushes you to surpass yourself every day
- Celebrating your successes in style: holiday parties at the other end of the world, going out for happy hour, participating in team activities, etc.
- Being yourself with colleagues and having fun at work
- Working in an inspiring office environment
- Benefiting from various perks such as: health insurance, RRSP plans, unlimited vacations, near-full reimbursement of OPUS card and free lunches, etc.
- Having the tools to take care of yourself: reimbursement of activities and sporting equipment, team building activities.
GSOFT is a Quebec-based software engineering company recognized for its office culture and employee happiness. Its passion for innovating and creating products which have a positive impact on employees in the workplace is second to none.
Our most recognized products are Sharegate, a management tool that makes SharePoint & Office 365 simpler than ever, and Officevibe, a platform that measures and increases employee engagement by giving them a unique voice within their organization.
With over 10,000 clients in 110 countries, GSOFT is asserting its spot as a global leader in the technology industry.