“ You’re not just a supplier, you’re an active partner. A partnership culture such as this is incredibly valuable for any organization. To to be able to count on you, no matter what, is a rare quality in today’s market. ”
VP of Information Technology, Project Management and Administration
Fonds de solidarité FTQ
The Fonds de Solidarité FTQ is a capital investment and RRSP society that provides clients with financial expertise, along with the tools to manage your funds.
In 2013, an increasing number of shareholders required an online solution that would allow them to contribute to their RRSP. The Fond’s previous portal used outdated technology, and could no longer respond to client needs. Additionally, the business team could not easily modify the portal’s contents. Due to these limitations, the FSTQ really wanted to up their game and offer a quality online solution that would compete with big financial institutions.
Solutions Put in Place
GSOFT developed a highly accessible solution that would successfully satisfy client demand, especially during peak periods where volume can reach levels up to 20 times higher than average. The site is hosted on an easy-to-use CMS system, Sitecore, which allows the marketing team to better manage content in order to respond to shareholders’ needs. Furthermore, a mobile version was simultaneously created to position the FSTQ in a position of power in an emerging market.
Through 16 weeks, 5 GSOFT employees worked on the project in unison: four developers and one ScrumMaster. Two Fond de Solidarité FTQ analysts also participated in the project, which was launched in December of 2013.
My Online Account showed signs of success immediately after its launch, and brought in a significantly increased flow of online contributions, which translate into several hundred million dollars annually. The new web application combined a modern design with impeccable user experience, which propelled the FSTQ to a higher level compared to their competitors.