Partnership

Fonds de Solidarité FTQ

Six years of partnership, six major projects and 36 developers dedicated to pushing the FSTQ’s software solutions to another level…and it’s still going strong!

Among these projects, is “My Online Account”, a web application available to the public, and accessible through mobile devices, that can support extremely high volumes of traffic, which was crucial during RRSP season, in particular.

This solution allows shareholders to make RRSP contributions by individual bank account withdrawals, automated withdrawals, or salary deductions. Shareholders can also access their portfolios and transaction statements, as well as view their deposit receipts. Hundreds of millions of dollars successfully pass through this application.

 You’re not just a supplier, you’re an active partner. A partnership culture such as this is incredibly valuable for any organization. To to be able to count on you, no matter what, is a rare quality in today’s market. 

Chantal Doré

VP of Information Technology, Project Management and Administration
Fonds de solidarité FTQ

Client Presentation

Client Presentation

The Fonds de Solidarité FTQ is a capital investment and RRSP society that provides clients with financial expertise, along with the tools to manage your funds.

Client Issue

Client Issue

In 2013, an increasing number of shareholders required an online solution that would allow them to contribute to their RRSP. The Fond’s previous portal used outdated technology, and could no longer respond to client needs. Additionally, the business team could not easily modify the portal’s contents. Due to these limitations, the FSTQ really wanted to up their game and offer a quality online solution that would compete with big financial institutions.

Solutions Put in Place

Solutions Put in Place

GSOFT developed a highly accessible solution that would successfully satisfy client demand, especially during peak periods where volume can reach levels up to 20 times higher than average. The site is hosted on an easy-to-use CMS system, Sitecore, which allows the marketing team to better manage content in order to respond to shareholders’ needs. Furthermore, a mobile version was simultaneously created to position the FSTQ in a position of power in an emerging market.

Project Progress

Project Progress

Through 16 weeks, 5 GSOFT employees worked on the project in unison: four developers and one ScrumMaster. Two Fond de Solidarité FTQ analysts also participated in the project, which was launched in December of 2013.

Results

Results

My Online Account showed signs of success immediately after its launch, and brought in a significantly increased flow of online contributions, which translate into several hundred million dollars annually. The new web application combined a modern design with impeccable user experience, which propelled the FSTQ to a higher level compared to their competitors.

Technologies

dotnet csharp nhibernate sitecore

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